Overview
We hope that you love your purchase. If you wish to return it please send it to Mallon Linen, 22 High Street, Moneymore, Magherafelt, BT45 7PD.
Please let us know that it is on its way by emailing helen@mallonlinen.com. We will refund the purchase price.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at helen@mallonlinen.com and send your item to: Mallon Linen, 22 High Street, Moneymore, Magherafelt, BT45 7PD.
Shipping returns
To return your product, you should mail your product to: Mallon Linen, 22 High Street, Moneymore, Magherafelt, BT45 7PD.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at helen@mallonlinen.com for questions related to refunds and returns.